Refund Policy

Overview

This Refund Policy explains when refunds may be available for Rec-On subscriptions, manual payments, and paid access periods.

Rec-On is a Discord-first service. Refund requests are primarily handled through the official Rec-On Discord server. Email support is available as a fallback contact method.

Payments are processed by Stripe. Refunds are returned to the original payment method where possible.

Eligible Refund Cases

Refunds are reviewed case by case. We may approve a refund in situations such as:

• Duplicate charge: You were charged more than once for the same billing period.
• Verified service outage: Rec-On was unavailable for more than 48 continuous hours during your paid period.
• Critical feature failure: A core paid feature stopped working and we could not resolve it within a reasonable time after your report.
• Payment mistake: You purchased the wrong plan and contacted us quickly before significant usage.
• Legal requirement: A refund is required by applicable consumer protection law.

EU Consumer Rights

If you are a consumer located in the European Union, you may have legal consumer rights, including a possible right of withdrawal for online purchases.

Where Rec-On provides immediate access to digital services, we may ask you during checkout to consent to immediate performance and acknowledge that your withdrawal rights may be affected once the service has started, where permitted by law.

Nothing in this Refund Policy limits mandatory consumer rights that apply under your local law.

Non-Refundable Cases

• You forgot to cancel before the renewal date.
• You changed your mind after actively using the service.
• You no longer need the bot during an already paid period.
• You were removed from a Discord server by that server's staff.
• Service issues caused by Discord outages, Discord API limitations, or third-party platform changes outside our control.
• Plan access suspended or revoked due to abuse, fraud, chargebacks, or Terms of Service violations.
• Mid-cycle cancellations, unless otherwise required by law.

How to Request a Refund

Refund requests should be submitted through Discord whenever possible.

If Discord is unavailable, contact us at support@rec-on.online.

Refund requests submitted more than 30 days after the charge date may be rejected unless applicable law requires otherwise.

Pix and Manual Payments

Pix and other manual payment methods may be processed as one-time payments or invoice-based payments. Refunds for these methods are reviewed under the same eligibility rules described in this policy.

Plan Downgrades

If you downgrade to a lower plan during a billing period, the downgrade normally takes effect at the start of the next billing cycle.

No prorated refund is normally issued for the remaining time on the higher-tier plan unless required by law or confirmed by Rec-On.

Chargebacks

If you believe a charge is incorrect, please open a billing ticket in Discord first. Most issues can be resolved faster without a bank dispute.

Refund Processing Time

If a refund is approved, we will submit it through Stripe or the relevant payment flow. The time it takes to appear on your account depends on your bank, card issuer, country, and payment method.

Policy Changes

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.